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Independence World

Responsive – Personalised – Dependable

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24/7 Care for Approved Clients

Limited Capacity to Ensure Quality

Fully Tailored Service

Working with NDIS Participants since 2014

About Us

Our Story

Paul Innes is the Director and inspirational leader behind WITHINNES Pty Ltd a company that was officially registered in November 2007. Not long after in June 2008 CAREANDSUPPORT was registered and was initially run as a disability service provider to manage Paul’s own government-funded package. As a young man Paul sustained a life-changing injury and become quadriplegic, through his first-hand experience he was uniquely place to understand the challenges with finding the right support to provide genuine high quality care. To learn more about Paul’s personal journey click here to read his autobiography.

CEO

April

Born and bred in North Queensland, April is Paul’s niece and our

Manager

Dylan

Dylan is a jack of all trades and will gladly try his

Management Consultant

Emma

Emma was born in FNQ and was a carer for Paul over

Operations Manager

Luke

Born and raised in Innisfail, Luke travelled around Queensland before moving back

Director

Paul

Paul is our Founder and Director who was born in Sydney. He

Testimonials

Kerry-Anne

“Before getting started with Independence World I was housebound, struggling with a lack of mobility and pain, and having trouble keeping up with housework and parenting. As a mother of 5 kids, I felt overwhelmed and at times hopeless. I was pushed beyond my limits. Initially, I had some reservations about getting support and having strangers in the house. My experience with Independence World has been phenomenal. The whole family is excited every day before the workers come. Each worker has their strengths and is able to help with diverse areas of support. They are not just a help though, they have provided me with friendships and company. The support workers genuinely care about me, and it means the world. They go above and beyond. The biggest thing that’s changed is my emotional wellbeing and mental health. I am so happy about my decision to work with Independence World and would recommend them to anyone.”
Cairns, Queensland October 2023

Gail

“Before starting with Independence World I was struggling. The support wasn’t frequent and it didn’t feel personal or of a high quality. After being in hospital, I was ready to be discharged but without any support. Independence World was able to come on board and support me the next day after I contacted them. Dylan came to visit me at the hospital and offered to help me get home. I now have regular support, a strong routine, and a great team of support workers who I fully trust. They are understanding, I can talk to them, they help me remember and get to appointments without the stress, and my confidence has improved massively as a result. I recommend Independence World to anyone needing support who wants a team that will go above and beyond.“
Cairns, Queensland October 2023

Dave

“Before starting with Independence World, I struggled to find any support with my condition. I was down in the dumps and felt like I’d fallen through the cracks. I was struggling with my daily living and had lost my quality of life.

After starting with IW, I regained my freedom. The service has been great in terms of the hours, the rostering system and the people I can choose to support me. I get along well with my support workers – they are good people. Through getting this support, I’m out and about again, doing the things I used to love doing. “
Cairns, Queensland October 2023

Joy

“I didn’t know anything about MND, support workers or what they did. When I was diagnosed, I felt depressed, lonely, and scared about the future. Now I rely on my workers every day for daily assistance and they are wonderful.

After a week, I was so comfortable with the team. I have nothing to worry about. They all have different talents, are easy to relate to, are caring and nothing is ever a problem for them. They’ve helped to build my confidence back up and to feel comfortable around others, I have people to talk to and I’m able to stay independent and social. My support workers feel like my friends and family.

They also help me enjoy my life. Every morning when my support worker arrives, the party begins! I highly recommend IW to anyone unsure about where to start on their support journey.”
Cairns, Queensland October 2023

Jonas

“I only can speak highly and positive about Independence World and the services they offer. I have been with them for a little bit more than a year now and it has been hassle free, personal and easy to deal with them. Having never had any issues with them and the Carers are well trained and prepared by the owner himself. The biggest advantage over other bigger personal Care agencies I find, is the owner himself living with a disability knows what the needs of his customers are and can relate to the different situation very well. Thumbs up from my side, would recommend IW to anyone who is in need of a helping hand.”
Cairns, Queensland November 2016

Luke

“My relationship with Independence World has only been short, but in that short time they have been reliable and very professional. The reason I started using Independence World was because of how well they worked with their clients and no fuss attitude.”
Cairns, Queensland February 2021

James

“The service from Independence World goes beyond what most care agencies would deliver. They treat me as an individual rather than another figure on their books, and have given me advice and support as only someone who has experienced the same difficulties can. Independence World truly want to help, and if I had to use one word to describe them, it would be genuine.”
Yeerongpilly, Queensland October 2016

Kevin Cocks AM

“My Compliments to Paul regarding both Jude and Gina for their professionalism and sense of humour, it was great working with them and it made my trip much easier. I think the culture that your organisation Independence World embeds, is highly reflected in both these ladies professionalism. Once again thank you for your support.”
Queensland September 2017

Queensland Anti-Discrimination Commissioner

Kim and Ariel

“At a time in our family’s life when quality support services were hard to find, we discovered Independence World. Within days of meeting management, we had a support team suited to our son’s needs. We found them to be very helpful and genuinely caring of our situation. We would not hesitate in recommending Independence World.”
Trinity Beach, Queensland March 2014

Samuel

“Yuko was polite, professional & did a good job. Holly was very polite, caring & had a very genuine friendly personality. I was very happy with her mannerism, her attitude to work & her feedback on what tasks she had performed & asking what else I would like done.
Holly’s speed & quality of work was very good, the best I’ve had from all companies in every way. I am very happy with Holly.

You have some good genuine staff with caring attitudes, thank you Emma & Independence World.”
Cairns Queensland October 2021

Joanne

“I’ve been using the services of Independence World over the past 12 months and I’ve found the staff have exceeded my expectations in their flexibility and service delivery. I would highly recommend all of the services that they provide.”
Cairns, Queensland April 2022

Anthony

“My name is Anthony and I have had the pleasure of Support from Independence World for some time and I must admit, this organisation has been absolutely brilliant supporting me with activities. The guys I have encountered have been great and they are very accommodating to myself which is exactly what is needed.”
Cairns, Queensland April 2022

Jimmy

“I found independence world only a couple of months ago and my life changed pretty significantly. I’m looking forward to every day these days cos they have some very cool people that work there and that’s really good. They seem more relaxed and less formal, don’t wear uniforms and stuff. Don’t go anywhere independence world cos I need you 😊😊😊😊😊“
Cairns, Queensland April 2022

Cheryl

“The staff from Independence World are beautiful inside and out. My support worker always has a smile for everyone that crosses her path and she goes above and beyond to help me with whatever needs to be done.
She is extremely patient and understanding and I really don’t know what I would do without her.
The management team always listen and strive for the best possible outcome for me. I appreciate their honesty and the respect they show me.”
Cairns, Queensland April 2022

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Cairns Care Service | Independence World | Staff Party

Responsive

– Our 24/7 support services give you peace of mind.
– You can expect prompt communication from our team.
– We quickly adapt and respond to our participants’ changing requests.

Personalised

– You have direct access to a [personal] manager to ensure you enjoy a fully tailored service.
– We specialise in matching participants with our support workers based on their needs, interests, and goals – compatibility matters to us.
– We invest the time to get to know our participants individually so that we can create detailed support strategies that exceed our participants’ expectations.

Dependable

– We have a diverse team of high-quality support workers with a can-do attitude that you can depend on.
– We are a participant-focused organisation and are committed to providing the quality of service that we would want for our own family and friends.