Cairns Care Service
Home Care, Community Access and Recreation comes naturally to our Disability Support Workers and whole team here at Independence World in Cairns. It could be that our Director has had a disability for 32 years and personally trains all Support Workers before sending them to any Client. At the same time it may be because Support Workers can have as many paid training shifts as they desire before working with a Client. Or that we have many long-term Support Workers who have chosen Care as their career, are genuine and love their job. These are just a few of the reasons that every one of our main policies are different than every other service. What this means for our Clients is that they get the experience of a dedicated local Care service providing quality disability support.
Fit, Fun and Friendly Carers
Our Carers must pass a memory and fitness test. They also are required to have exemplary hygiene and undergo Senior First Aid courses and Police checks. Our Carers are not permitted to work if they are ill or have not slept properly. We have the biggest staff party each year of any Care service we know and our Clients are invited.
Fit, Fun and Friendly Support Workers
24/7 Care for Approved Clients
Do you believe you, or somebody that you know, needs 24/7 Care but haven’t been assessed or funded properly? We have helped people get the funding they really need from the NDIS. And once you are an approved Client, we are here to support you 24/7. It’s just one part of our service that we call, 24 of Care.
24/7 Care for Approved Clients
Backup Care Guarantee
As a final way to give you peace of mind, our Manager has always been a carer first and if need be, they themselves will care for you.
Backup Care Guarantee
Service Limited to 24 Clients
We understand that when a Care service grows too big, it is not caring any more. It is Managers managing Managers. It exchanges personal responsibility with company policy and profit. That’s why we also guarantee that our service will only ever have 24 Clients. This commitment we make to you so we can ensure that we deliver a quality Care service. It allows our team to adequately Care for you and be assured to maintain your lifestyle and your individual circumstances. This is the other part of our service that makes up, 24 of Care.
Service Limited to 24 Clients
Casual, Part-Time, Live-In or Lifetime
It’s great that living in Cairns gives us access to a lot of people looking for casual work, but we believe in finding more than just casual Carers here at Independence World. While other services in the Cairns region have up to 85% staff turnover, the majority of our Carers are long-term. We appreciate their loyalty because they are valued and respected. We guarantee the number of hours they want each week; they receive some of the highest rates in the industry, regular pay rises and get birthday and Christmas bonuses. Some of our Carers have been with us for 15 years. We’ve had some tell Clients that they would be willing to care for them for the rest of their life. You can’t get more security than that.
Casual, Part-Time, Live-In or Lifetime
Lower Prices Than Our Competitors
Other services automatically charge you the most they can get from the NDIS, we do not. We also do not charge you for anything, other than if you need transport and your hourly care. That instantly means more care for you when you come to our service.
Lower Prices than our Competitors
Fully Trained All-Rounders
We write a thorough Care Plan including job details for each individual Client but our Carers are adventurous and ready to be spontaneous for you. Because we are a private company, our Carers are allowed to be all-rounders. That means they are flexible and can do everything for you. Not just care, not just cleaning, not just gardening.
Fully Trained All-Rounders
Working with NDIS Clients since 2014
Independence World was founded in 2007 and has a good working relationship with the NDIS, regularly assisting Participants with getting the right professionals, reports, equipment or funding requested by the Participant.
Working with NDIS Participants
since 2014
Office in Kewarra Beach
You can meet us at our office, or if you prefer, we can come to you. We also can provide our services Australia wide and some of our Clients we have not even met! But we were still able to arrange Support Workers from afar. See our testimonials.
Ring any time, request a call back or come into our Cairns care service office and meet some of our friendly Staff and Support Workers today!
Get In Touch With Us
Here is Some of Our Team
Paul
Paul is our Founder and Director who was born in Sydney. He has been a Cairns local since 1984. Paul became a quadriplegic through a swimming injury in 1988. He was also the Founding Director of the first advocacy incorporation in Cairns for people with disabilities. Paul has worked in government, real estate and ran a self-sufficient sanctuary on the tablelands – having four of six of Queensland’s missing frogs brought back from extinction. He also sings and recently went to Sydney and became a sitdown comedian.
Mark
Leila
Leila was born in Australia and moved to Cairns at just seven years old. A Chef by trade, Leila’s culinary flare and has seen her working in a celebrity restaurant in London before returning to Australia with a new vision: to make a difference in an industry she felt needed change. Leila has a great sense of humour and spends her free time getting creative with arts and crafts.
April
Born and bred in North Queensland, April is Paul’s niece and our current CEO. April has a knack for numbers and will soon finish her studies to become a fully-fledged Accountant, with goals of making her way into Forensic Accounting in future. She is well-organised, a great cook, and enjoys spending her time with her friends and family. April has been with us since early 2013.
Carmen
Carmen was born in Atherton Tablelands and has lived in the Cairns area her whole life, making her a ridgy-didg local! She enjoys meeting new people, having a laugh and spending her free time with her son and two dogs. Carmen has a compassionate, patient and tolerant nature – traits she has developed through becoming a mother and her experience travelling. She loves her job and is always keen for a chat.
Anthony
Emma
Emma was born in FNQ and was a carer for Paul over 25 years ago. After spending the last 20 years in Melbourne focusing on her career in HR Organisational Development, she has now returned to her tropical homelands and has been the proud Manager at Independence World since March 2021. Emma is passionate about working with heart-lead businesses, creating a thriving team culture and an exceptional Client experience. She is a foodie and a green thumb, loves swimming and practicing Qi Gong.
Gina
Gina has experience in customer service, working on a farm and also in food and beverage. She is helpful with administration and even holds a forklift license. Previously coming to us wanting a Career change and found that Caring for people is something that she loves. Gina has been with us since October 2016.
Sam
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About Us
Who We Are
Paul Innes is the Sole Director of WITHINNES Pty Ltd which was registered as a company on the 27th of November 2007. CAREANDSUPPORT was registered as a business by WITHINNES Pty Ltd on the 19th of June 2008 and ran a Disability Service Provider business initially established to administer Paul’s own government funded package. Paul soon realised how many other…