About Us

Who We Are

Paul Innes is the Sole Director of WITHINNES Pty Ltd which was registered as a company on the 27th of November 2007. CAREANDSUPPORT was registered as a business by WITHINNES Pty Ltd on the 19th of June 2008 and ran a Disability Service Provider business initially established to administer Paul’s own government funded package. Paul soon realised how many other people a service like his could help. In 2011 CAREANDSUPPORT applied to Disability Services Queensland to assist other government funded Clients and was approved. CAREANDSUPPORT provided a quality service for two years and in 2013 became a private service to enable greater flexibility for Clients and Organisations. In 2014 WITHINNES Pty Ltd decided to have a change of name and to launch a new business called INDEPENDENCE WORLD, which operated under the NDIS until 2019. Since then we have returned to operating as a private care service so that we can assist a more vast array of clientele. 

Why Are We Different?

As you will see in Our Team  and Testimonials, we know how to find the right people and keep them. The Management and Staff turnover of a lot of services in the region is astounding. Our Staff enjoy above award wages, bonuses, do not have to work back to back shifts, only have to work 1 weekend out of every 2, always get their minimum required hours and a generous Staff party. 

Though some services don’t want you to become ‘attached’ to your Carer, we promote long lasting relationships. We understand that a Client does not necessarily become attached but rather begins to trust, find security and reliability in long lasting Employees and they can both begin to think outside of the box. Independence World can find live-in Carers and even lifelong Carers. Money cannot buy this and the peace and security it brings. 

Our service understands that the partner of a person with a disability should be allowed to be paid to care for them. In times of crisis, private holidays (The person with a disability usually still wants their partner with them and doesn’t want to have to pay extra for an Employee’s travel and accommodation costs) and on other special occasions, the person with a disability and their partner may want privacy. They still need care, their partner is doing the job, they are probably not being paid from their other employment on every occasion and the bills still need to be paid. Other services refuse to do this because some people with a disability could be taken advantage of. We guarantee to make sure this does not happen. Though we understand that community integration and networking is a normal part of any person’s life, it is not always as easy for people needing care and at times impractical. We do want to save the tax payer money but not at the expense of individual circumstances. 

Big services tend to send people with a disability whoever they have on their books. Independence World understands that each person has an individual need for care and personality. By law, when we advertise for workers to care for a person with a disability in their own homes, the person is allowed to discriminate against everything except race. For instance, an elderly lady can’t be expected to have to have a young man showering her, especially if she is religious or has a husband. She is the queen of her house and it is her sanctuary. It is not the same law in a public institution like a hospital or nursing home. People that are needing help, generally want workers that are able to do the specific job. If they ask for somebody who is physically and mentally healthy, of a certain age, with certain qualifications or licences, in a certain geographical area, we make sure that’s who they get. Does anybody know a 101 year old ex politician that likes ballet, must not wear aftershave, lives within 2 streets of Smith Street and wants to work from 2am to 4am on a Sunday? We need two of him! 

Our organisation is happy to work with any family, friend or advocate nominated by the Client. We conduct a Workplace Health and Safety check and prepare the Individual Support Plan according to the Clients wishes. Clients are automatically provided with fortnightly Invoice concerning the Client’s account, in a clear and understandable form.

Our Clients benefit from the 30 years of experience that our Director has when it comes to written Job Inductions and Job Details. INDEPENDENCE WORLD continues to exceed industry standards while delivering services that the others simply do not.